Refund policy

Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free refund process within 30 days of purchase.

30-Day Refund Window

All refund requests must be submitted within 30 days from the date you received your order. After this period, refunds cannot be processed.

Refund Conditions

To be eligible for a refund, items must be:

• Unused and in original condition
• In original packaging with all tags and labels intact
• Free from signs of wear or damage
• Accompanied by proof of purchase

Refund Process

To request a refund, please contact our support team with your order number and reason for return. We will provide you with return shipping instructions. Once we receive and inspect your returned item, refunds will be processed within 7-10 business days to your original payment method.

Exceptions

The following items are not eligible for refund:

• Items damaged due to customer misuse
• Items without original packaging or tags
• Items purchased during final sale or clearance events
• Custom or personalized products (unless defective)
• Opened or used hygiene products

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defect or our error. Refunds do not include the original shipping cost unless the return is due to our mistake.